How do I return an item?

Return and Refund Policy


Thank you for shopping with the Harlem Globetrotters.


If you are not satisfied with your purchase, we’re here to help.



You have 14 calendar days to return an item from the date you received it.  To be eligible for a return, the item must be in the same condition in which it was received.  You must provide your order number.



Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your credit card. It may take several days for this credit to appear, depending on your card issuer’s policies.



You will be responsible for paying your own shipping costs for returning your item. However, in the case of flawed, faulty, or erroneous merchandise, we will send you a prepaid shipping label.


Contact Us

If you have any questions on how to return your item, contact our Team Store Manager, Frank Crisp:

Contact the Harlem Globetrotters

Harlem Globetrotters
5445 Triangle Parkway, Suite 300
Peachtree Corners, GA  30092
Phone: 800-641-HOOP (4667) or 678-497-1900

The Harlem Globetrotters are owned byHerschend Family Entertainment Corporation, the largest family-owned themed attractions corporation in the U.S.  

*All email correspondence becomes property of Harlem Globetrotters International Inc. and can be used by HGI Inc. for external or public use.